TECHNIES AND SERVICE CONDITIONS

AGENCIA DIGITAL 21FEET S.A. DE C.V.

Welcome to our digital store. When making a purchase or hiring any service, you agree to be legally bound by these terms.

LEGAL ACCEPTATION AND CAPACITY

You confirm that you are over 18 years of age and have the legal capacity to conclude binding contracts. If you act on behalf of a company, you guarantee the authority to legally bind it.

CATALOGUE OF SERVICES AND PRICES

We offer digital marketing, branding, graphic design and advertising services organized in packages with specific scope. All prices include VAT and are expressed in Mexican pesos. We reserve the right to change prices without notice, always respecting the commitments already made.

CONTRACTING PROCESS

Step 1 - Selection: Add the desired service to the shopping cart

Step 2 - Checkout: You provide contact and billing information

Step 3 - Payment: Payment processes through enabled walkways

Step 4 - Confirmation: You receive email with purchase confirmation and electronic invoice.

The purchase is improved when you receive confirmation by email. There has been a valid contract between the parties so far.

METHODS OF PAYMENT ACCEPTED

We accept payments by credit and debit cards issued by national and international banking institutions operating in Mexico. All charges are processed in Mexican pesos (MXN) through our secure payment gateway, which meets the highest standards of data protection and confidentiality.

The prices of products and services are expressed in Mexican pesos (MXN) and are plus VATunless expressly indicated otherwise. The total amount to be paid, including applicable taxes and commissions, will be shown before confirming the transaction.

The processing of payment shall be considered successful once the banking institution has authorized the operation and the system confirms the receipt of the corresponding amount.

CLIENT OBLIGATIONS

Provide complete and accurate information: Contact details, project specifications, necessary materials (logos, photographs, texts, platform access).

Answer in time: You have 5 working days to review and approve each delivery. If you do not respond within this time, it is considered automatically approved and we continue with the next phase.

Provide necessary access: For services that require social network management, email marketing or digital advertising, you must provide administrator credentials or necessary permissions.

To fulfil copyright: You guarantee that any material that we share (images, texts, music) does not violate third-party rights.

Each service has clearly defined scope, characteristics and objectives in their commercial description or proposal, which determine the type and number of deliverables involved. Before starting any project, you will agree with the client a Estimated schedule of implementation and delivery, adapted to the complexity, workload and particular needs of each case.

The delivery time They'll start running. only from when the customer has provided all necessary information, materials, files or access for the proper development of the service. Any delay in the delivery of such elements may affect the schedule originally envisaged, without any breach by the company.

If required additional modifications, adjustments or deliveries not initially considered, these shall be listed and calendarized separately. The final deliverables shall also be considered as completed once they have been validated and approved by the customer, in accordance with the terms of the service contracted.

REVISIONS AND MODIFICATIONS

Each service includes a specific number of review rounds as indicated in your description. Additional reviews beyond the scope of the contract will be charged as an extraordinary service.

A "review" means adjustments to the work presented. Changes that involve completely redoing the concept or creative direction are considered a new project.

INTELLECTUAL PROPERTY

Final work delivered: Once the service is fully paid, we transfer the rights of use to the deliverables for use in your business. We retain the right to use the project in our portfolio and promotional materials.

Source files: We do not include editable files (PSD, AI, etc.) unless they are expressly indicated in the service description. If you require them, you can request them at additional cost.

Mark 21 Feet: All our developments, methodologies, processes and brand are the exclusive property of AGENCIA DIGITAL 21FEET S.A. DE C.V.

SUSPENSION AND TERMINATION

We can suspend or cancel the service if:

You provide false or fraudulent information
Non-compliance with your payment obligations
You use our services for illegal or unethical purposes
Failure to respect the team or maintain abusive behaviour

In the event of an early termination due to the customer, no refund is made.

LIMITATION OF RESPONSIBILITY

Our marketing and advertising services do not guarantee specific sales, scope or engagement results. We work with best industry practices, but the results depend on multiple factors outside our control (market, competition, product, timing, budget).

We are not responsible for loss of commercial opportunity, indirect damage, suspension of accounts on third-party platforms, changes in social network algorithms, or technical problems on external servers.

Our maximum liability is limited to the amount paid for the specific service in question.

CONFIDENTIALITY

We keep confidential any strategic, commercial or sensitive information you share during service delivery. We do not disclose it to third parties unless it is necessary to implement the project. This obligation remains in force even after the end of the trade relationship.

We will not be responsible for delays or non-compliance caused by circumstances outside our reasonable control: natural disasters, pandemics, war conflicts, power cuts, Internet service failures, regulatory changes, or suspensions of third-party digital platforms.

APPLICABLE LAW AND JURISDICTION

These terms are governed by the laws of the United Mexican States. Any dispute will be resolved in the competent courts of Mexico City, renouncing any other jurisdiction.

NOTIFICATIONS

All official communications are made to the email provided during the purchase. It is your responsibility to keep it updated and regularly review including the spam folder.

DIVISIBILITY

If any clause of these terms is declared invalid or unenforceable, the remainder remains in force and binding.

MODIFICATIONS

We can update these terms occasionally. The changes apply to future purchases. Services already contracted are governed by the terms in force at the time of purchase.

Watch: October 2025